FAQs

What currency are the prices in that I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days production time for your order to ship out, average shipping times are 7-14 business days.

Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at thegoldlabelgirl@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
Unfortunately due to the ongoing pandemic, we currently are not accepting any returns. You are able to cancel your order up until it has been shipped.

Can I cancel my order?
You are able to cancel your order with no penalty as long as you cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at thegoldlabelgirl@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your wardrobe beautiful! Please send us an email to thegoldlabelgirl@gmail.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your name, order number and address the problem clearly, thanks.